Frequently Asked Questions about re+active and our integrated programs
We get many questions about our unique integrated programs, we have answered a lot of them here! Please reach out if you have more questions to our program team at programs@re-activept.com
FAQs about
What to expect from therapy
Locations and accommodations
Cost, deposit and insurance payments
Outcomes and Results
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Will I be in therapy all day long? Not usually all day. It does depend on your individual program recommendations, but most people have 2 -3 hours of therapy per day and then work with our team to set up activities that they are doing for the rest of the day. For example, they may have exercises, a trip to the beach, artwork, sports activities, time with family, etc that are all part of practicing new tools and techniques throughout the day.
What can I expect from therapy?
Location, traveling, and accommodations
Where would I be doing my therapy? We have two locations--Torrance (a beach city south of Los Angeles), and West Los Angeles. Both are therapy and wellness studios where most of our therapy is done. Some therapy may be done online from your home or where you are staying. ​ [re+active] physical therapy & wellness Torrance 3848 West Carson Street, Suite 110 Torrance, CA 90503 Westside 11500 West Olympic Blvd. Suite 640 Los Angeles, CA 90064
Is it inpatient or outpatient care? Where do I stay? Our studios are outpatient based neurological rehabilitation. If you are traveling from a distance, most people stay at AirBnBs or nearby hotels (ask us for a list!). Pediatric patients have also stayed at the local Ronald McDonald House. Our most intensive programs are typically 2-3 hours per day with additional group classes and with practice that you complete at home. Our studios are in great locations, so people also love to go enjoy the beach, cliffs, Disneyland, Santa Monica, Hollywood, etc, during their stay.
Cost, deposit and insurance payments
What is the cost for the programs? Again, because our programs are not one size fits all, the cost depends. For example, we are Medicare providers, so if you have Medicare, the majority of the program is covered. (Medicare does not cover the codes for our integrated team meetings, so this is an out of pocket cost). Our yoga therapy, personal training and fitness services are also not billable to insurance. We are an out of network provider for private insurances. Before you commit to a program, we check your benefits and provide a thorough estimate so that you know what your insurance will reimburse you. We will set up a weekly payment plan for your program and create superbills for you to submit to your insurance. Finally, we do offer sliding scale services for people with financial need. Please inquire with our team about this process.
What is the deposit? Is it refundable? We require a deposit for our intensive programs to secure your spot. This deposit is nonrefundable but is good for a year to be applied to your therapy appointments. The program deposit is applied to your therapy appointments and includes our annual practice fee payment ($69 for the first year).
How do I submit a superbill? With re+active's out-of-network services, you can still submit claims for potential reimbursement from your insurance company. Re+active will verify your insurance ahead of time to understand what your insurance may reimburse you. Your insurance company will not provide an exact amount, so our estimate to you is just that, an estimate. We cannot guarantee your reimbursement. re+active will provide superbills upon request. The process for submitting superbills is different for every insurance, so we recommend calling the number on the back of your insurance card (titled member services) and speaking to a representative about how to submit a self-claim. These are the typical steps to file a self claim: Collect your superbill from re+active (we provide these on a monthly basis) Complete a claim form for your insurance provider. These forms are typically found on the insurance website. Submit the self claim Watch for reimbursement. If your claim has not been processed within the calendar days promised by insurance, we recommend calling your insurance. Some people have worked with outside providers to take the work out of submitting claims. One provider is https://reimbursify.com/
Outcomes and Results of our Programs
What is a typical outcome for the program? We are so proud that people in our programs make great progress! While every person's experience is different, on average for all of our programs, people report that they have an average of 6/7 change. This is reported on an outcome called the patient global impression of change (PGIC) and it indicates that the person feels that they have made a "Better and a definite improvmenet that has made a real and worthwhile difference". People complete our programs with a better understanding of their brain and body, tools for managing their symptoms, improvement in their function and activities and get back to meaningful life activities.